step-3-operational-issue

Step 3: Operational Issues - Unable to Process Properly

Step 1: Pre-Use Check - Machine Inspection

Explore

Step 2: Connection Issues - Unable to Connect to Computer

Explore

Step 3: Operational Issues - Unable to Process Properly

Explore

Step 4: Operation Guide - Push-Button, Alarm, and Light Indicators

Explore

Step 3: Operational Issues - Unable to Process Properly

During the laser engraving process, common issues include the laser head moving without engraving, alarms triggering during operation, and the laser stopping immediately after starting. To troubleshoot, check the auto-focus, ensure the blue light and red cross are functioning, and verify the Hall sensor. Also, review engraving parameters and adjust flame sensitivity. If the laser stops at the start, providing a video of the red cross alignment is recommended for diagnosis.

3.1.1 During the machine's operation, the laser head moves but leaves no engraving marks

Issue:

1. During the machine's operation, the laser head moves but leaves no engraving marks

1.Check if the blue light is on, as it indicates that the laser is in working condition. If the blue light is off, the laser might not be activated.

2.Verify if the red cross is displaying and calibrated correctly. If the red cross is not functioning properly, it could be an issue with the Hall sensor, causing the laser to fail in accurate alignment.

If your machine is in state B, you need to fix the Hall problem.

Solution:

To resolve this issue, you can choose from the following two solutions:

Reconnect the wiring as per the manual: Please follow the instructions in the manual to check and reconnect the lid detector's wiring.
Install our software patch: We can provide a software patch that, once installed, should resolve the issue.

Operation 1: you need to follow the How to use and self-check GM1 AIM document on page 36 to self-check, re-plug the Hall connector.After you have re-plugged Hall's switch, test the machine to see if the light comes out properly. If the light does not come out yet, perform operation 2.

Operation 2: follow the video steps to burn GRBL_V1.10_D_0425 software to try.

1.Step1:Download the GRBL_V1.10_D_0425 software:Click here to download

2.Step2:Follow the video steps:

3:And then see if the laser head is normal light, if not please contact our after-sales service:

3.2 The laser head alarms and stops during operation

Issue:

This may be caused by the flame sensor’s sensitivity being too high. Adjust the flame sensor’s sensitivity to prevent false alarms and stop interruptions.

Judgment Video：

Solution1:Reduced sensitivity of flame alarms based on video

Follow the steps in the video to fix it

Solution 2: Flame alarms can be blocked on the software (not recommended for testing purposes only)

How to turn off the flame sensor in LightBurn:

Step 1: Plug the device into the power supply and connect the data cable.

Step 2: Turn on the device and open the LightBurn software on your computer.

Step 3: Connect the machine to your computer using the "Device" option in LightBurn.

Step 4: In the right-hand "Console" panel, type $54=0 and press Enter to disable the flame sensor.

Step 5: Type $$ and press Enter to check the settings. If $54=0, the flame sensor is off; if $54=1, the flame sensor is on.

We prefer that you physically reduce the sensitivity of the flame alarm, and shielding the flame alarm on the software allows you to use it to determine whether the flame alarm is caused by a sudden stop during machine movement.