3.1.1 During the machine's operation, the laser head moves but leaves no engraving marks

Issue:

1. During the machine's operation, the laser head moves but leaves no engraving marks

1.Check if the blue light is on, as it indicates that the laser is in working condition. If the blue light is off, the laser might not be activated.

2.Verify if the red cross is displaying and calibrated correctly. If the red cross is not functioning properly, it could be an issue with the Hall sensor, causing the laser to fail in accurate alignment.

 If your machine is in state B, you need to fix the Hall problem.

Solution:

To resolve this issue, you can choose from the following two solutions:
  1. Reconnect the wiring as per the manual: Please follow the instructions in the manual to check and reconnect the lid detector's wiring.
  2. Install our software patch: We can provide a software patch that, once installed, should resolve the issue.
Operation 1: you need to follow the How to use and self-check GM1 AIM document on page 36 to self-check, re-plug the Hall connector.After you have re-plugged Hall's switch, test the machine to see if the light comes out properly. If the light does not come out yet, perform operation 2.
Operation 2: follow the video steps to burn GRBL_V1.10_D_0425 software to try.
1.Step1:Download the GRBL_V1.10_D_0425 software:Click here to download
2.Step2:Follow the video steps:
3:And then see if the laser head is normal light, if not please contact our after-sales service:
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Step 1: Pre-Use Check - Machine Inspection 

Before using your machine, it's important to ensure everything is properly set up. This step guides you through basic checks like power connections, fastenings, and the laser head position to help prevent common issues and ensure smooth operation.

1.1 Install the Laser Head

Before use, please ensure the laser head is properly installed. You can refer to our short video to check if the installation is correct.

1.2 Check the Power Connection

Make sure the power is connected properly, and the power cord is secure to avoid any loose connections.

1.3 Check the Air Tube and Limit Switch Connections

Please confirm that the air tube and limit switch are correctly connected to prevent operational errors or malfunctions during engraving.

1.4 Ensure the Emergency Stop Switch is Released

Before use, make sure the emergency stop switch on the right side has been rotated and released, allowing the machine to start normally.Before use, make sure the emergency stop switch on the right side has been rotated

1.5 Power Indicator Light is On

Check if the machine’s power indicator light is on, which indicates that the machine is powered properly.

When the power button indicator light keeps flashing:

Step 1: Press and hold the power button on the machine to turn it off, then unplug the USB cable and the power cord.

Step 2: Reinsert the USB cable and power cord into the machine.

Step 3: Briefly press the power button on the machine to turn it on. The machine should start up normally.

If the indicator light still keeps flashing after completing the above steps, please install the software patch:

1.Download the GRBL_V1.10_D_0408 software: Click here to download

2.Follow the video steps:

3.Then check if the laser head is functioning properly. If it’s not, please contact our after-sales service.

1.6 Close the Lid Before Starting the Engraving

Before starting the engraving process, please ensure that the machine’s lid is closed for safe operation.